This is a crucial step in any performance project. Its primary goal is to collect gain insights into the current state of the process being analyzed.
Who phase helps to answer questions such as: How are the subprocesses involved in the process? How to quantify does each step? What activities are contributing to delays or bottlenecks? What are being used and used properly?
For the best way to measure performance, one can consider the following key steps:
Start by defining} which data to collect and focus on the key metrics (KPIs) that align with the project's goals.
This may involve developing a KPI plan that outlines the metrics to collect, how they are collected, total quality management excellence and who is responsible for collecting and gaining the insights.
Next, one needs to choose the best} which data collection matters to use.
