In today rapidly changing age, the concept of customer experience has a major transformation. Gone are the habits when a satisfied customer was someone who returned. With the growth of digital technologies, customers now expect a seamless experience across touchpoints. This shift to the field of Customer Experience Management, which focuses on creating exceptional experiences that drive growth, new retention.
Customer Experience digital age involves a multifaceted approach involving various aspects, along with other customer service and . It requires a deep understanding of customer behavior,, plus identifying as well as the ability {and 美洽 analyze {and respond|respond} {in real-time|to customer feedback|real-time}. {The use of|With assistance|due to the} {advance|advanced technology|technology from} {artificial intelligence(AI)|ai assistance| (ML) artifical intelligence|help of}, {customers} {and data|data from} analytics.
