In past time periods, live chat technology has grown in popularity as a method for businesses to engage with clients and resolve their customer service issues. The success of a live chat typically hinges on the performance of the chat operators, who are required responding to customer inquiries, addressing problems, and providing overall customer satisfaction. To measure the effectiveness of the live chat operation, various performance metrics have been introduced. These metrics differ but most commonly concentrate on areas such as customer query response times, 仙台でリモ活するなら日払い対応の「1000-LIVE」 single-session resolution, and the standard of assistance provided.
Average Response Time (ART) is a key performance metrics used to assess live chat operators. It relates to the amount of time taken by a chat operator to address a customer's query.
