customer retention is a crucial factor in the prolonged success of any company. Creating a loyal customer base requires more than just providing excellent services; it incorporates creating a remarkable and unique experience that keeps customers coming back. Intelligent support contributes a significant role in enhancing customer loyalty by providing efficient and engaging solutions to consumer queries and issues.
An Obstacle with Conventional Support Methods
In the past, customer assistance was often perceived as a necessary evil, a responsibility tagged onto the rear end of a product or product. Customer Service agents were often overwhelmed with phone calls and emails, and consumers had to wait for extended periods before receiving a response. This led to discontent and 美洽 dissatisfaction and eventually, a decline of commitment.
