In today the digital age, the concept of customer experience has undergone a major change. Gone are the habits when a satisfied customer was happy. In the rise of digital technologies, customers now expect a seamless experience across touchpoints. This shift to the field which seeks to deliver exceptional experiences that drive growth and retention retention.
Customer Experience Management in the digital age a support various aspects, including customer service and artistic development. It requires a deep understanding of the customer’s, and behaviors, to respond {and analyze {and respond|respond} {in real-time|to customer feedback|real-time}. {The use of|With assistance|due to the} {advance|advanced technology|technology from} {artificial intelligence(AI)|ai assistance| (ML) artifical intelligence|help of}, 美洽 {customers} {and data|data from} analytics.
