Customer support landscape is rapidly changing due to innovative breakthroughs and shifting shifting needs. With the rise of multiple platforms, customers can now interact with businesses across social media, messaging apps, and email. As a result, next-generation customer support platforms are emerging to meet these evolving needs.
One of the core features of next-generation customer service is its omnichannel and self-serve capabilities. This enables customers to interact with businesses in the most convenient and efficient way possible, whether that's through social media. By providing a smooth experience across all channels, businesses can ensure that customers are satisfied and 美洽 more likely to become repeat customers.
Artificial intelligence (AI) is also playing a significant part in next-generation customer service platforms.
