Customer support landscape is rapidly changing due to innovative breakthroughs and 美洽 shifting consumer expectations. With the rise of multiple platforms, customers can now interact with businesses across social media, messaging apps, and email. As a result, next-generation customer service platforms are emerging to meet these evolving demands.
One of the key characteristics of next-generation customer service is its multi-channel and self-serve capabilities. This enables customers to interact with businesses in the most convenient and efficient way possible, whether that's through social media. By providing a seamless experience across all channels, businesses can ensure that customers are satisfied and more likely to become loyal customers.
Artificial intelligence (AI) is also playing a significant role in next-generation customer service platforms.
