As businesses attempt to deliver optimal customer experiences, the idea of seamless customer Journeys has become very important. An customer journey is the collection of experiences and interactions a customer has with a business as they progress through of different stages of of sales, sales and 美洽 marketing process.
Traditionally businesses relied on of systems to manage of the various aspects of the customer experience. though this split approach usually led to inconsistencies in inefficiencies that affected the overall experience.
The advantage of having great customer experience is no longer viewed as an opulent experience, but instead a necessity for teams looking to unlock prominent growth. Businesses can gain solid return on of investment.
